I am a senior executive with extensive experience leading and transforming Customer Success, IT operations, Legal, Professional Services, Sales, Consulting, Implementation and Training organizations.
Throughout my career, I have been a partner, leader, and advisor to all levels within in organization driving success. My philosophy on leading comes down to investing your time and energy in your team allowing them to achieve their goals ultimately leads to everyone's success.
I am adept using creative solutions to solve difficult problems thriving in high pressure situations. In doing so, I specialize in transforming organizations that are not where they want to be usually, due to M&A activities, experiencing high growth or in need of a spark.
In my background you will find examples of how my leadership style has created greater customer loyalty and higher NPS scores. In addition to leading specific teams, I have led cross functional strategic projects that impact entire organizations in a GM capacity.
A listing of my core competencies include: Operations Management P&L Management Project Management Change Management Customer Success Professional Services Automation Interoperability Implementation and Training Enterprise Software SaaS Healthcare Emergency Management Telecom Contact Centers Strategic Growth Transformation
Available to discuss new opportunities nationwide, please contact me at glenn.wilensky@gmail.com
Transforming organizations to drive growth and customer success. "Nothing is more important to drive success than the team around you. Making sure they have success will ensure yours too."
Proudest Accomplishment
Greenway being selected as best in KLAS for quality of implementation
Experience Highlights
SVP, Customer Success
REsilinc - member or C-Suite Executives
Director Professional Services
BellSouth
Senior Director, Global Professional Services
Aspect Software
Vice President Professional Services
Intermedix
Board Member
Commonwell Healthcare alliance
Vice President Customer Operations/Professional Services
Greenway Healthcare
Education Highlights
Finance and Accounting for Non-Financial Managers
Georgia Institute of Technology
Aerospace Engineering
Georgia Institute of TEchnology
Computer Science
Southern Technical Institute
BA, Organizational Management
National Louis University
Causes
Tirerack Street Survival
teen driving safety program
Achievements
Advisor to Contact Center investment firms
Multiple award winner for President's Circle
Held a C-level position within an organization
Networked with other professionals
Bachelor of Arts - Organizational Management with minors in Computer Science & Aerospace Engineering
Served on a board of directors for CommonWell Healthcare Alliance.
Limited-edition achievement recognizing early members of Workfolio
Professional Services, Transformation, Customer Success, Enterprise Software, and Operations
Instant Message Contact Router
Issued Oct 25, 2004
Patent issuer and number US 7,975,009 B2
Considerable experience using technology
Selected as high potential executive by BellSouth and promoted to several different positions
Created a new business for BellSouth that added over $70M in revenue. Transformed Resilinc leading t
Endorsed by co-workers or clients
Spoken in front of an audience about the future of contact centers, Professional Services delivery,
